Automation & Artificial Intelligence

Machine learning in the form of Large Learning Models (LLMs) is taking the world by storm. Applications such as ChatGPT or GPT4 are powerful AI tools, built with open architecture to enable use for a variety of use cases, growing their data sets exponentially day-by-day.

Our transformation team harnesses the power of LLMs or work with you to develop or use an existing AI for your specific use case. Broadly speaking, AI can support three important business needs: automating business processes, gaining insight through data analysis, and engaging with customers and employees.

We have worked long and hard to infuse our team with senior machine learning engineers to keep abreast of this dynamic landscape and to build our capabilities in this area. In this way we work with your internal business, operational and technology teams to search for opportunities where the integration of AI can drive business performance. This we do in two main areas: cognitive insights and cognitive engagement.

Cognitive Insights

Machine learning in the form of Large Learning Models (LLMs) is taking the world by storm. Applications such as ChatGPT or GPT4 are powerful AI tools, built with open architecture to enable use for a variety of use cases, growing their data sets exponentially day-by-day. Our transformation team harnesses the power of LLMs or work with you to develop or use an existing AI for your specific use case. Broadly speaking, AI can support three important business needs: automating business processes, gaining insight through data analysis, and engaging with customers and employees.

We have worked long and hard to infuse our team with senior machine learning engineers to keep abreast of this dynamic landscape and to build our capabilities in this area. In this way we work with your internal business, operational and technology teams to search for opportunities where the integration of AI can drive business performance. This we do in two main areas: cognitive insights and cognitive engagement.

Cognitive Engagement

From internal chatbots that assist organisations with better approaches for customer engagement and targeting to the automation of personalised messaging with rich languages (native language) and image content to talk directly to your consumers. Cognitive engagement through the use of AI tools will cut often highly manual intensive tasks into automated streamlined processes.

Think here about building thousands of propensity models determining which customers are 'likely' to buy which products, automated billing statements and personalised communications in the form of physical, email, sms or video sent in a customer's native language with images of the most recent product/service he/she has purchased.

Artificial Intelligence Consultancy

We work with organisations to help them navigate this dynamic and diverse landscape. Many organisations waste time and valuable resources pursuing the wrong technology, we have learnt through multiple use cases how to manoeuvre our way through the pitfalls. We are equipped with machine learning specialists and data analytics personnel to carry out cognitive technology projects with AI. Our services include:
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• carrying out an operational assessment to identify opportunities where AI could be used to benefit the organisation in its marketing efforts;
• determining and brainstorming the use cases;
• selecting the best technologies to for each use case
• developing a team to carry out integration of data and build the technology using AI to implement the use cases; and
• provide on-going training and support to ensure business knowledge development and improvement.