Omni-channel Deployment

When it comes time to communicate with your customer we provide various channels in accordance with your required purpose. Whether it is for a marketing message that needs to be sent via mail, email, sms, social media or though our proprietary partnership network we have the capabilities to support you at every step and for every channel.
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With our in-house capabilities in creative, print production, and digital services our transformation team can advise on the best medium to use for your communication initiative, from direct mail sending out essential mail, loyalty packs, merchandise or personalised promotions to an email statement, newsletters, legal notifications, sms communications, personalised videos and social messages.

Direct Mail

Our in-house capabilities and equipment enable the production of high volume variable data print in conjunction with over 1,200+ pallet spaces in our state of the art warehousing and fulfilment facilities based in NSW and QLD managed by our proprietary stock management system (SIMS) provide seamless data-to-home solutions for direct mail campaigns.

As a bulk postage partner with Australia Post and a long-standing history in Pharmaceutical and Retail based sampling our production and logistics operations are NSW Health licensed for supply of wholesale poisons and/or restricted substances for therapeutic use. This means that security is of the utmost importance with back to base alarms, 24/7 monitoring, physical electronic securing and high-definition CCTV.

Electronic Direct Mail

In keeping with our omni-channel approach, we have worked long and hard on building our capabilities in the area of integrated physical and electronic communications. This approach has enabled us to successfully manage complex rules based communications sen to customers at scale with zero touchpoints across your organisation to maximise your resource efficiencies and provide timely communications to your customers when they need it. Our data programming engineers harness their skills to digest complex data sets and rules, whilst ensuring strict creative compliance and adaptation for mobile.

Campaign managers work with clients to ensure maximum open and conversion rates and provide real-time data, insights and analytics in respect to campaign performance.

SMS

Using the power of sms enables instant communications.  Our campaign team works with businesses to curate these messages to enhance customer engagement from outbound notifications informing your customers of upcoming events, appointments or links to billing and statement information located on micro-sites to two-way curated communications with inbound responses using AI or pre-defined responses.

Video and Digital Content

Providing multimedia communications at scale can be difficult and cumbersome. Our creative content team can curate personalised videos that are tailored to each customer with strategies such as localisation via background layer changes in accordance with geographic location or insertion of product imagery and text.

Partnerships

Capitalising on over 20 years of experience in the partnership arena we have developed a large repository of partners/affiliates relationships that work with our clients to imbed engaging interactions within their processes and customer touchpoint. This means that our clients use our partners to reach their target audiences in the form of in store activations, inserts, coupons, and other forms of affiliate marketing communications.
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Our partnerships team understands the best mediums to use for your products and services, including advice on calls to action, content creation and methods to track campaign performance.